How we handle information on this website.
This policy explains what information HumanoSys receives through humanosys.com, why we use it and the choices available to you.
Information we receive
The information we receive depends on how you use the website. It can include:
- contact details and messages you submit through contact, demo, support or newsletter forms;
- account, authentication and profile information when you create or use an account;
- candidate and recruitment information when you create a professional profile or apply for a role, such as contact details, profile photo, date of birth, addresses, skills, experience, education, certifications, awards, referees, application history and related documents or communications;
- questions you send to the HumanoSys AI support assistant;
- technical information needed to operate and protect the site, such as request, security and server logs; and
- website usage information from Google Analytics when you have allowed analytics cookies.
How we use information
We use information to operate the website, respond to enquiries and support requests, arrange demonstrations, create and secure accounts, maintain user profiles, administer recruitment and job applications, protect the service from misuse and improve our website and products. Optional analytics is used only after you allow it through the cookie controls.
We do not use the public website chatbot to ask for passwords, API keys, payment-card details or government identification. Please do not submit those details through the chatbot.
Accounts, profiles and recruitment
When you create a HumanoSys account, we use the account information and authentication records needed to identify you, verify account ownership, secure sign-in and provide the account features available to you. Creating a website account does not by itself grant access to an organisation's workspace or customer data.
If you build a professional profile or apply for a position through HumanoSys, we use the information you provide to maintain your candidate profile, assess and administer applications, communicate with you about recruitment and keep appropriate recruitment records. Recruitment information can include information about referees that you choose to provide, so you should ensure you are authorised to provide their details.
Application information may be reviewed by authorised people involved in the relevant recruitment process. It is not used to grant access to customer workspaces unless a separate authorised account and role assignment is made.
AI support assistant
When you use the AI support assistant, your question and a limited amount of recent conversation context are sent from the HumanoSys server to our AI service provider so a response can be generated. The integration is configured not to store the response as conversation history through the API.
The assistant is intended for general product and website questions. Account-specific investigations and other issues that require access to your records should be handled by the HumanoSys support team instead.
Retention and security
We keep information for as long as it is reasonably needed for the purpose for which it was collected, to maintain records, resolve issues, meet legal obligations or protect the service. Different types of information can have different retention periods. Candidate and application records may be retained after a vacancy closes where reasonably needed for recruitment administration, record keeping, future opportunities where appropriate, or applicable legal requirements.
We use administrative and technical safeguards intended to protect information. No internet service can guarantee absolute security, so users should avoid sending sensitive credentials through public website forms or chat.
Your choices
You can control optional analytics at any time through . You can also read the Cookie Policy for details about necessary and optional website storage.
Depending on where you live, privacy law may give you rights relating to access, correction, deletion, objection or restriction of certain processing. You can contact us to make a privacy request and we will assess it under the requirements that apply.
Contact
For privacy questions or requests, contact HumanoSys at support@humanosys.com.
HumanoSys · Juba, South Sudan
Last updated: 1 September 2026.